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Help! purchase error.

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Forum » Support » Help! purchase error. 6 posts - page 1 of 1
Permalink | Quote | +Rep by shijo6 » April 19, 2018 5:57am | Report
Oke, the thing is.. i would like to purchase the hel solstice skin from the FP store and whenever i try to purchase it , an error pops up saying ' There was an error with your purchase request' . I know that this topic should not be here but i don't know where else to go. I've send ticket to hi-rez idk a week ago or more i suppose.. but no reply. If anyone can help me out , i'd be grateful.
shijo6



Posts: 3
Permalink | Quote | +Rep by xZeroStrike » April 19, 2018 6:28am | Report
I don't know exactly what causes this error in particular. This is a relatively common error with all problems related to any form of transaction within SMITE game.

All I can think of would be the following:
  • You already own the item: If you already own the item, you might get this error message.
  • The item is unavailable: Sometimes, items won't be available at the time you attempt the purchase. Try again later and see if it works then.

Either way, probably best to await a response from Hi-Rez themselves.
xZeroStrike
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Permalink | Quote | +Rep by shijo6 » April 19, 2018 10:30am | Report
Firstly , no i don't have that skin with me.
Second , my friend purchased the same skin and he faced no problem during the purchase. Its just something wrong with my account. I've given up on the hi-rez support , no replies at all other than the automated response.
shijo6



Posts: 3
Permalink | Quote | +Rep by shijo6 » April 19, 2018 11:20am | Report
Hi again, i just got a response from hi-rez and they bought the skin for me.
Thank you for your suggestions, though.
mark this thread closed or however it is done.
shijo6



Posts: 3
Permalink | Quote | +Rep by Branmuffin17 » April 19, 2018 11:22am | Report
Wow, that's cool that HR actually helped you figure it out. Glad it's been resolved.
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Permalink | Quote | +Rep by BestMinionEver » April 19, 2018 12:44pm | Report
You should @ some hi rez ppl on twitter ;)
IGN: Marki

Jungle & Support main.

Casually tryharding ranked now and again.


Make fun of my bad plays on Twitch ;)
Is only pixels, why you haf to be mad?

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